Limited Time: Free Continential U.S. Shipping On Orders $75+

FAQ

HOW CAN I LEARN MORE ABOUT THE PRODUCTS YOU SELL?

We're dedicated to your health and well-being. We also believe that transparency is key. That's why we want you to be aware of Who, What, How and Where your products come from.  Our list of brands uses safe, sustainable, and ethically sourced ingredients from around the world.  Our product descriptions on our site list what the ingredients are, how they were sourced, and where they were manufactured.  We stand by our commitment to never carry products with known harmful ingredients and we refuse to carry brands that test on our furry friends.

 

DO YOU HAVE DISCOUNTS & PROMOTIONS?

Yes! We offer discounts and exciting promotions, so be sure to join our newsletter to stay in the loop. 

Discount or promo codes can be applied to your order at Checkout.  You must enter your code before submitting your order.  Enter the code into the appropriate field that says ‘Enter promo code’ and click ‘add code’ to have the discount reflected in your order total.  Promo codes and discounts cannot be added to an order after it's been placed.

Only one discount code at a time can apply to a single order.  Promo codes are unable to be used in conjunction with other promotional codes on the same order.

 

I'M AN ENTHUSIAST FOR ALL THINGS NATURAL.  ARE YOU HIRING?

We're currently looking for interns who are looking to gain valuable work experience in the beauty and wellness space. Send us your resume at hello@juniperandyu.com. Please use the subject line: Internship Inquiry.

 

WHAT IS YOUR SHIPPING & DELIVERY POLICY?

We offer FREE continental U.S. standard shipping on orders $79 and over (excluding taxes and promotions).  For orders less than $79, there is a $8 flat rate shipping fee.  Orders to Hawaii and Alaska will incur a shipping rate of $8 for all orders - both above and below $79.


Click here to learn more about our shipping and delivery policy.

 

DO YOU SHIP INTERNATIONALLY?

We currently don't ship outside of the U.S.  We'll let you know when that changes!

 

WHAT IS YOUR STORE'S RETURN POLICY?

We accept returns within 14 days from the shipping date.

Click here to learn more about our return policy.



WE DON'T ACCEPT RETURNS FOR:

  • All marked down (final sale) merchandise.
  • Food items (teas, supplements, and etc.)
  • All Gift Sets are final sale and ineligible for return.
  • For sanitary reasons, the following products are FINAL SALE:  All face & body tools, including - face mask brushes, face rollers, gua sha tools, and sleep eye masks.

WE DO ACCEPT RETURNS FOR:

  • Skincare, bath & body, and hair care.

 

CAN I MAKE EXCHANGES?

Unfortunately, we don't offer direct exchanges on any of our products at this time. We'll let you know if that ever changes!

 

 

GENERAL QUESTIONS

We’re here to help!  Visit our Contact Us page or send us an email at hello@juniperandyu.com