Receive free samples with every order!

RETURN POLICY

OUR RETURN POLICY

We accept returns within 30 days from the shipping date.  Unused and Unopened items can be returned for a full refund.  Used or Opened items can be returned for store credit ONLY.

 

OUR REFUND POLICY

For Unused and Unopened items, email us at hello@juniperandyu.com to initiate a return and we’ll send you a free return shipping label.  Please note that it can take up to 30 days for returns to be processed.  We regret that we are unable to refund your original shipping costs.  

 

We DO NOT accept returns for:

  • All marked down (final sale) merchandise.
  • Food items (teas, supplements, and etc.)
  • All Gift Sets are final sale and ineligible for return.
  • For sanitary reasons, the following products are FINAL SALE:  All face & body tools, including - face mask brushes, face rollers, gua sha tools, and sleep eye masks.

We DO accept returns for:

  • Skincare, bath & body, and hair care.

 

Please note:

  • Your financial institution may take longer to reflect the transaction.
  • You'll receive an email confirmation once your return has been processed.
  • After your return is received, your refund will be processed and credited back to the original method of payment.

 

EXCHANGES

We do not offer direct exchanges on any of our products at this time.

 

QUESTIONS?

Have questions for us?  We’re here to help!  Send us an email at hello@juniperandyu.com and we’ll reach out to you as soon as we can.